Customers have a 10 day window from the day of delivery to easily exchange their products.

We accept returns and exchanges for new, unused, and unopened products within 10 days of delivery. To initiate a request, please contact us via WhatsApp with your order number and a clear photo of the product. All requests are subject to inspection and approval.

Simply contact our customer support team via WhatsApp within 10 days of receiving your order. Please provide:

• Your order number
• A brief description of the issue
• Clear photos of the product and its packaging

Our team will guide you through the return or exchange process.

If the product is defective, damaged, or you received the wrong item, Ammar Kitchenware will cover the return shipping costs. For exchanges or returns due to other reasons, return shipping charges may be the customer's responsibility unless otherwise agreed.

Once we receive and inspect the returned product, approved refunds are processed within 5 working days using the original payment method where applicable. If you requested an exchange, the replacement product will be dispatched as soon as the return is approved and stock is available.

For hygiene and quality assurance reasons, we cannot accept products that:

• Have been used or damaged after delivery.
• Are returned without their original packaging or accessories.
• Show signs of misuse or improper handling.
• Are marked as final sale or non returnable on the product page.

We make every effort to display our products as accurately as possible. However, slight differences in color or appearance may occur due to screen settings, monitor calibration, or photographic lighting. These minor variations are normal and are not considered product defects.